Customer satisfaction and protection

Your protection and your satisfaction are at the heart of the Group’s corporate purpose. The importance of our role as bankers is to help you invest in a more sustainable future. By supporting your projects and helping them grow, we are firmly committed to those who move the world forward.

 

Being your trusted partner

Societe Generale puts value creation at the heart of our business model, placing ourselves alongside you, the entrepreneurs growing your businesses and developing your projects. To best help and support you, the Group offers added value in every aspect of our business and in each of our business lines:

• making life easier for you by combining the best that humans and digital technology have to offer;
• advising you and tailoring our support to the issues you face;
• connecting you with the people who can help advance your projects;
• putting our balance sheet to work to help those who want to invest;
• evaluating and managing risks in a rigorous and responsible manner over the long term;
• undertaking a commitment to respect and protect the interests of all, while aiming to meet the highest standards of security and quality of service.

Find out more about the Group's activities.

Closer attention also needs to be paid to our environmental, social and governance commitments, which constitute not only a duty in light of the climate and ecological crisis but also a meaningful collective project in which our customers have a role to play. This is, of course, a huge challenge. But in keeping with our corporate purpose, we believe that these transformations present a unique opportunity to develop responsible solutions for financing the changing economy and keeping up with societies as they evolve, while also unlocking new business opportunities.

Customer satisfaction: A priority

Our banking model is based on a close relationship with our customers, meeting their needs as well as respecting their interests and protecting them from a certain number of risks. Our customer satisfaction results speak for themselves. In France, for example, in the retail banking category Societe Generale was voted Customer Service of the Year in 2023 for the ninth time, and Boursorama was named “French Preferred Brand” for the second time in a row in the “Digital Banking” category. 

A number of initiatives have been taken to maintain this high level of customer satisfaction and continue to improve our position in France and worldwide, such as the adoption of a system for listening to our wide range of customers, rolling out a customer satisfaction survey, yearly competitor studies and a satisfaction survey across all our corporate clients. These tools help us develop our products and services and meet the always evolving expectations of our customers, who increasingly want to have a positive impact on the sustainable development of the economy and society.

Customer protection

The Group pays particular attention to issues relating to client protection, implementing strong staff training and awareness-raising initiatives, developing tools and strengthening internal rules: 

• ensure your cybersecurity and the protection of your data;
• an inclusive bank committed to protecting you against discriminatory practises.