Q3 2016: sound commercial and financial performance

• Net banking income excluding non-economic items** of EUR 6.3bn, +3.7% vs. Q3 15
  Book net banking income of EUR 6.0bn, vs. EUR 6.4bn in Q3 15
• Operating expenses under control: +1.0% vs. Q3 15
• Continued decline in the cost of risk: commercial cost of risk(1) of 34 basis points in Q3 16 (-12 basis points vs. Q3 15)
• Group net income excluding non-economic items**: EUR 1,257m in Q3 16, +39.0% vs. Q3 15
  Book Group net income of EUR 1,099m in Q3 16, vs. EUR 1,126m in Q3 15
• ROE excluding non-economic items** of 9.7% in Q3 16 (7.0% in Q3 15)
• Good capital generation: fully-loaded CET 1 ratio of 11.4% (10.9% at end-2015). Total capital ratio of 17.6% (16.3% at end-2015)

9M 16: GOOD RESULTS DRIVEN BY THE GROUP’S TRANSFORMATION

• Net banking income: EUR 19.2bn (-2.1% vs. 9M 15)
• Stable operating expenses: EUR 12.4bn (-1.0% vs. 9M 15)
• Net cost of risk down -15.9% vs. 9M 15, at EUR 1,605m
• Group net income: EUR 3,484m (+4.2% vs. 9M 15)

EPS(2): EUR 4.19 in 9M 16 vs. EUR 3.23 in 9M 15.