Employe benefits Societe Generale group health plan For fiscal year 2012, in terms of health, actions were taken by the Societe Generale group health plan to promote information and prevention to the 113,000 people that it covers (participating members and dependents), by offering in particular, in collaboration with the Societe Generale health department, awareness and screening on the risk factors of cardiovascular illnesses and protection measures. Health and protection abroad International Retail Banking continued with its existing healthcare and personal protection insurance schemes for its subsidiaries and continued to add to its employee cover (improved access to healthcare, implementation of death and disability cover, complementary pension plans). As such, at the end of 2012, almost 15,000 employees in the Mediterranean Basin (Algeria, Egypt, Morocco, and Tunisia) and Sub-Saharan Africa (in addition to 20,000 dependents – spouses and children) had access to healthcare coverage which guarantees that the company will contribute to their healthcare expenses. Health and wel-being Preventing stres in the workplace In 2008, Societe Generale France established an approach for stress prevention and management with all of the company’s players, in consultation with all of the union organisations. Part of this approach is the roll-out since January 2009, in association with the company medical staff, of the stress monitoring service across the entire company with a specialised firm. Questionnaires are offered to employees during medical visits for an annual collective analysis of work-related stress factors. On an individual basis, this same questionnaire enables the company’s medical officers to talk to employees about their personal results and, if necessary, recommend support measures. In 2010-2011, a pilot site was established in one of French Retail Banking’s back office entities as part of a collaborative project with the French National Agency for the Improvement of Working Conditions (ANACT), which has already led to extensive activities in other establishments of the French Networks. New missions in association with ANACT were undertaken over 2012 in two operating divisions and a multimedia customer relations centre with the same objective of identifying concrete actions. For the France networks Since 2010, remote training has been rolled out to all personnel in contact in the public to help them deal with situations of conflict. A special psychological support system for employees who are victims of armed assault or aggression has been implemented. Abroad, several local initiatives In Luxembourg, as part of the “Égalité des Chances programme”, an employee assistance programme has been launched, and in June 2012, telephone or physical assistance for any emotional or medical problems, such as stress or professional relations problems, was put in place. This free, anonymous service is open to any employee of the Societe Generale entities in Luxembourg and is operated by healthcare professionals. In Germany, an assistance programme was put in place in 2012 with an outside health specialist partner. Employees of various entities of the Group in the country have access to a 24/7 hotline as well as advice by e-mail or with an appointment in order to obtain personalised support in stress situations, whether personal or professional. This programme extends to assistance in the management of personal services (elderly people or childcare). 44 Preventing stress in the workplace in subsidiaries abroad ■■Telephone assistance in Luxembourg ■■24/7 hotline in Germany ■■Assistance programme in the United Kingdom
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