Corporate Social Responsibility societe generale group 2013 Solidarity banking offer People with disabilities In accordance with the law of 11 February 2005 for equal rights and opportunities, participation, and citizenship of people with disabilities, several actions have been undertaken within the Societe Generale network in France to improve accessibility of services. New establishments are systematicaly accesible to disabled people once they are open At the same time as the accessibility programme, Societe Generale’s Mission Handicap is committed to heightening awareness amongst the Group’s managers and employees of the importance of integrating disabled persons and has implemented a whole series of initiatives linked to the recruitment, integration, training, and long-term employment of disabled staff. For people with reduced mobilitY At the end of December 2012, four years before the deadline set by the Disability Act of 11 February 2005, close to 75% of Societe Generale branches in France have been refurbished to make them accessible, i.e. 1,666 branches out of a total network of 2,285. For blind people Since June 2012, the Societe Generale iPhone application, with its overhauled compatibility with the screen reading software VoiceOver, is the first French banking application to be completely accessible to blind people. Account statements available in Braille: in 2012, the statements of 571 accounts were sent in Braille free of charge. Other actions intended for the blind were carried out in 2012: ■■systematic installation of voice guidance and sensory keys on the keyboard of new ATMs and upgrades of existing devices. At the end of 2012, almost 90% of Societe Generale’s ATMs were accessible to the blind; ■■placement of “pull” or “push” signs in Braille on all branch doors in late 2012; ■■since mid-2008, the website’s pages most frequently visited by individuals became compatible with Jaws, the technical assistance tool most used by the blind; ■■a toll-free number (0 810 810 850) puts blind customers into direct contact with the customer relations centres. Some initiatives allow everyone to have acces to banking services In Senegal, YOBAN’TEL A simple, quick, secure service With a mobile phone and the YOBAN’TEL service, customers can send money to their family or friends with a simple SMS whether they are registered for the service or not. This service also makes it possible to pay bills by SMS without travelling. The YOBAN’TEL service is accessible from everywhere to send and receive money, regardless of the telephone carrier or the brand of mobile phone. Money transfers take only a few seconds. To sign up, deposit, or withdraw money, customers can simply go to an SGBS branch or to Crédit Mutuel du Sénégal (CMS). The YOBAN’TEL solution is secure according to very restrictive international standards. 35 www.csr.societegenerale.com Late 2012 75% of branches are accessible to the disabled Or 1,666 branches in France (out of 2,285 branches) 90% of ATMs are accessible to blind people Or 4,047 ATMs in France (out of 4,570 ATMs)
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