Corporate Social Responsibility societe generale group 2013 Solidarity banking offer 2.4 Financial education and attention given to over-indebtedness Responsible credit use In France, the Societe Generale Group ensures responsible credit use throughout the entire life cycle of the loan and wishes to avoid situations of overindebtedness. For customers who present signs of vulnerability, appropriate measures are put in place. Within the network, specialised agents can take action in the branches. Soci ete General e’s “Responsi ble Credit ” initiati ve intended for its individuals customers The goal is to harmonise within the Group the support given to its borrowing customers during the entire duration of their loan, from the granting of the loan to their repayment, including at difficult times. This approach of continuous progress is rolled out across the entire Group for individual loans and real estate loans. Societe Generale Consumer Finance, an entity specialising in consumer credit, has thus developed the “Successful Lending” approach in all of its entities: with a single “Successful Lending” logo translated into each of the languages used by its subsidiaries. Financial education Within its establishments and subsidiaries, Societe Generale deploys tools to improve the level of financial education of customers. In France, Societe Generale has launched abcbanque.fr, a fun and educational website designed to teach children between the ages of 6 and 10 more about money: the basics, what is it for, how is it made, etc. The website also has an online dictionary containing simple and clear definitions to money-related terms: what is an overdraft, what are shares, what is a loan, etc. The subsidiaries specialising in consumer lending support initiatives for financial education and improved transparency of services and information delivered to customers. Thus in 2012: ■■Eurobank in Poland developed Household Budget with Eurobank, a family budget education programme on Eurobank’s site but also on a well-known portal (Money.pl). The articles are drafted by Eurobank’s experts in very accessible language in the form of practical tips, FAQ, and tools, such as calculators or a downloadable glossary. Customers also have the opportunity to pose their questions to experts. ■■Banco Cacique in Brazil has created an application for iPhone and Android “Meu Assistente Financeiro” to easily calculate the price of a loan and the amount of the monthly charge and to have information about the amount of the monthly payment, the amount of the loan, and the interest rate available at any time. ■■Eqdom in Morocco has established a budget calculator allowing customers to have immediate information about their ability to obtain a new loan based on their expenses. ■■SG Vietfinance in Vietnam has established credit training actions for with workers in the companies in order to explain the key points of credit and how it works. People who have undergone this training can receive a preferential rate for their loan. ■■Rusfinance has organised open-door events for children from socially sensitive families in order to explain how a bank works. At Rusfinance points of sale, Borrower Guidelines explain all of the points that a borrower must take into account before signing a loan. Find more information by clicking here Find more information by clicking here 31 www.csr.societegenerale.com
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