CSR STRATEGY Dialogue with our stakeholders is an essential component of our approach to CSR 52 I SOCIETE GENERALE 2013-2014 orporate responsibility in economic, social, societal and environmental matters has long been an integral part of how we do business. Over the past few years, Societe Generale has clarified and institutionalised the role of corporate social responsibility (CSR) in its strategy and in the way it conducts all of its business. In 2011 it published Environmental and Social Principles that set rules within the Group. It has developed policies that govern its interactions with sensitive sectors and created environmental and social evaluation processes that are as broad as possible. In addition to this work, dialogue with our stakeholders is an essential part of our approach to CSR. In terms of serving our customers, we want to be attentive, measure their satisfaction and provide appropriate guidance to those who need it. As for the Group's employees, they are key to the success of both our business and our CSR strategy. Societe Generale aims to mobilise and develop their talents, search for behaviour that creates value over the long term and maintains a lively corporate dialogue. Banking the right way also means managing the broader Jean-Michel MÉPUIS Head of Sustainable Development and CSR C effects of our businesses in order to have a positive impact through our relationships with everyone we face, including suppliers, NGOs and partners. We are determined to earn their trust and be a key player among Europe's leading banking institutions when it comes to CSR. THE GROUP'S INSTITUTIONAL COMMITMENTS • In 2001 Societe Generale signed the Statement by Financial Institutions on the Environment & Sustainable Development drafted under the United Nations Environmental Programme Financial Initiative (UNEP-FI). • United Nations Global Compact: participant since 2003 • Wolfsberg Group (anti-money laundering): Societe Generale is a founding member • Diversity Charter in France (signed by the Group in 2004) • Principles for Responsible Investment (signed in 2006) • Equator Principles (since 2007)
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